1. Payment
Payment for the order is made exclusively online by credit card at the time the order is confirmed. The accepted cards are: Carte Bleue, Visa, and Mastercard.
LT PIVER uses a secure payment system for all transactions made on its website. Payment is processed through an external platform provided by the service provider CAWL, which implements 3D Secure safety measures.
The Customer must enter:
- their credit card number,
- the card’s expiration date,
- the CVX security code (located on the back of the card).
Once the payment has been validated, the Customer will be redirected to a 3D Secure page to enter an authentication code provided by their bank, in accordance with the procedures established with that bank. After validation, the Customer will be automatically redirected to the LT PIVER website, where they will receive confirmation of their order.
2. Retour et Remboursement
2.1. Right of Withdrawal
In accordance with Articles L221-18 to L221-28 of the French Consumer Code, the Customer has a period of fourteen (14) days from the date of receipt of the product(s) ordered to exercise their right of withdrawal, without having to provide any reason.
In the case of multiple deliveries, the withdrawal period begins from the receipt of the last item.
In the case of multiple deliveries, the withdrawal period begins from the receipt of the last item.
If the period expires on a Saturday, Sunday, or public holiday, it is automatically extended to the next business day.
The right of withdrawal is reserved for consumers and non-professional customers.
2.2. Exercise of the Right of Withdrawal
The Customer shall notify their decision to exercise the right of withdrawal in a clear and unequivocal manner, either by email (support@piver.com) or by postal correspondence.
To assist with this procedure, LT PIVER makes a withdrawal form available (link to the form).
The form shall be sent to:
- By postal mail to the following address: LT PIVER 84 rue du Faubourg Saint-Honoré, 75008 Paris, France
The Customer may likewise exercise the right of withdrawal by any other written medium, as long as the request remains understandable, explicit, and unequivocal.
2.3. Conditions for Returns
Returned products must:
- Reserved for consumers: The right of withdrawal applies only to customers considered as consumers or non-professionals, within the meaning of the French Consumer Code.
- New and unused product: The product must be returned in a strictly new condition, sealed, unused, unopened, perfectly clean, and undamaged.
- Original packaging intact: The product must be returned in its original packaging, sealed, intact, and unaltered. The seal or any other protective covering must not have been opened or removed under any circumstances.
- Product purchased exclusively from the website: Only items ordered on the official L.T. PIVER website are eligible for the right of withdrawal. Returns will not be accepted for products purchased in-store or through a reseller.
- Properly packaged for return: The product must be carefully packaged to prevent any damage during transport. L.T. PIVER reserves the right to refuse a return if the product arrives damaged or inadequately protected.
- Deadlines respected: The Customer has 14 calendar days from the date of receipt of the product to notify their decision to withdraw, and an additional 14 days to return the item.fuser un retour si le produit arrive endommagé ou mal protégé.
No refund shall be granted if the products being returned:
- do not match the products originally ordered,
- or originate from any source other than the official LT PIVER website.
The return label is provided within the original packaging.
Prior to returning any product, the Customer shall contact support@piver.com to specify the reason for the return.
The package shall then be deposited at the collection point selected by the Customer.
The refund shall be initiated upon receipt and verification of the returned products.
2.4. Order Refund
LT PIVER will process the refund:
- The returned products,
- Following examination of the products.
The refund shall be issued to the same credit card used for the initial payment, within a maximum of fourteen (14) days from:
- Either the date on which LT PIVER receives the products,